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Knowledge Base (135)

  1. Support has ended for Windows 7 and some versions of Microsoft's .NET Framework

    Answer: Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Windows 7 and some versions of Microsoft .NET framework. See Notes below! In keeping with...

  2. Using "Map Network Drive" in Windows 7

    Answer: Environment: WebDAV, Windows 7, TLS Protocol Oracle B2C Service, all supported versions Issue: Unable to establish a WebDAV connection to the customer portal using the "Map Network Drive"...

  3. Windows 7: Screen flicker

    Answer: Environment: All supported versions Resolution: The screen flickering with Windows 7 and the CX application is a Windows 7 design limitation based on the kernel stack size. Once the hierarchy of...

  4. Chat transcript is not saved in the incident created from chat

    Updated Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in  Answer ID 6084...

  5. Session usage information

    Answer: Environment: All Oracle B2C Service versions Resolution: Step 1: There is a script that examines sessions totals across the entire B2C tenancy and proactively discounts sessions from IP addresses...
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Documentation (188)

  1. Link to a URL

    RNChatConfigurationChangedMessage http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html   Supported Operations Last Updated: 02/08/2023

  2. Link to a URL

    RetrieveMessagesMsg based clients, see http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html Last Updated: 02/08/2023

  3. Link to a URL

    Extend a Visual Builder Application with Intelligent Advisor Interviews ", "resume" and "resumeCheckpointOrStartNew". See step 7 above. String resumeCheckpointOrStartNew Yes Last Updated: 02/20/2025

  4. Link to a URL

    Understand Text Substitution Principles is suffering from") 7 . Special considerations affect substitution in some relevant supported Last Updated: 02/20/2025

  5. Link to a URL

    Create a Menu-Only Custom Object then enter a name for the menu item. Repeat steps 7 and 8 to add other menu items. To add language Last Updated: 09/09/2022
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